Frequently Asked Questions – Get Answers About GZBO Products

Whether you’re exploring our products for the first time or are a returning customer, this section is designed to answer your most common questions. Here, you’ll find helpful information about our gazebos, accessories, shipping, and more—so you can make the most of your GZBO experience. If you need further assistance, feel free to contact our support team—we’re here to help you stay covered and ready for any event!

Aluminium frames offer several key advantages over steel. They are significantly lighter, making your gazebo easier to transport, set up, and pack away. Aluminium also resists rust and corrosion, making it ideal for long-term outdoor use—even in damp or coastal environments. While steel can be strong, it’s heavier and more prone to rust without protective coatings. Overall, aluminium provides a better balance of strength, portability, and durability for frequent use.
Yes, GZBO tops are made from high-quality, heavy-duty 600D PU-lined materials designed to withstand the elements. Our fabrics are resistant to UV rays, tearing, and general wear and tear—ensuring a long lifespan for your gazebo. Each top is backed by a 12-month warranty for added peace of mind.
Yes, each GZBO includes a protective storage cover. However, we recommend upgrading to our Wheeled Storage Bag for easier transport and to provide full protection against scratches and damage during storage.
To secure your gazebo in windy conditions, we recommend using tie-down ropes and stakes when setting up on grass. For added stability—or when setting up on hard surfaces—we offer a range of water-filled weights and metal weight plates to help keep your gazebo firmly in place. Visit the Accessories section for more details.
Yes, GZBO frames come with adjustable legs, allowing you to easily raise or lower the gazebo to your preferred height. There are 5 height settings available. The GZBO Hex series frames offer a minimum head clearance of 185 cm on setting 1, and 222 cm on setting 5. For most situations, we recommend using height setting three.
You can find detailed size and weight specifications on each product page under the “Specifications” tab. If you need further assistance, feel free to contact our support team via email, phone, or Live Chat.
Yes, our gazebo tops are made from waterproof 600D PU-lined material, providing reliable protection from rain. They also meet fire-retardant standards CPAI-84 and NFPA 701, offering peace of mind during events and gatherings. Each gazebo has an FR label sewn in, confirming that the material meets the requirements of both CPAI-84 and NFPA 701 standards.
All gazebo tops feature 5 cm Velcro along the inside edge as standard. When you purchase walls for your gazebo, simply attach the Velcro on the wall to the Velcro on the gazebo top, then secure the 5 cm Velcro tabs around the frame legs for added stability. Walls can typically be added or removed in under two minutes.
Yes, we provide a printed setup guide with all GZBO models.
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